Terms & Conditions

Effective Date: 4/12/24
Last Updated: 8/30/25

Agreement to Terms

Welcome to Stackoso ("we," "our," "us," or "Company"). These Terms of Use ("Terms") govern your use of our social media management platform, website, and related services (collectively, the "Service").

By accessing or using Stackoso, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.

Description of Service

Stackoso is a comprehensive social media management platform that enables users to:

Schedule and publish content across multiple social media platforms
Manage social media accounts from a centralized dashboard
Analyze social media performance and engagement metrics
Automate social media posting and content distribution
Collaborate with team members on social media strategies
Access advanced social media management tools and features

Eligibility and Account Requirements

Age Requirements

You must be at least 18 years old to use Stackposts. If you are between 13-17 years old, you may only use our Service with parental or guardian consent and supervision.

Account Registration

To access our Service, you must:

Provide accurate, complete, and current information during registration
Maintain and update your account information as needed
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized account access
Be responsible for all activities under your account

Business Use

If you are using Stackoso on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Acceptable Use Policy

Permitted Uses

You may use Stackoso to:

Create, schedule, and publish original content to your social media accounts
Manage legitimate social media marketing and engagement activities
Analyze and optimize your social media performance
Collaborate with authorized team members and clients
Comply with all applicable laws and platform policies

Prohibited Uses

You may NOT use Stackoso to:

Content Violations:

Post illegal, harmful, threatening, or abusive content
Share content that infringes intellectual property rights
Distribute spam, unsolicited messages, or malicious content
Upload viruses, malware, or other harmful code
Share false, misleading, or deceptive information

Platform Abuse:

Violate social media platform terms of service or community guidelines
Create fake accounts or impersonate others
Engage in coordinated inauthentic behavior or manipulation
Automate interactions in ways that violate platform policies
Scrape or harvest data without authorization

Service Misuse:

Attempt to hack, exploit, or compromise our Service security
Reverse engineer or attempt to access our source code
Resell, redistribute, or sublicense our Service without permission
Use our Service to compete with or harm our business
Circumvent usage limits or access controls

Social Media Platform Integration

Third-Party Platforms

Stackoso integrates with various social media platforms. By connecting your accounts:

You authorize us to access and manage your connected accounts as directed
You remain responsible for compliance with each platform's terms of service
You understand that platform changes may affect our Service functionality
You agree that we are not liable for third-party platform actions or policies

Account Connection

When connecting social media accounts:

Ensure you have proper authorization to manage the accounts
Understand that our actions are performed on your behalf
Accept responsibility for all content published through our platform
Acknowledge that account disconnection may result in data loss

Platform Policy Compliance

You agree to:

Follow all connected platform community guidelines and terms
Respect content policies and posting restrictions
Maintain appropriate posting frequencies and engagement practices
Handle any platform violations or account suspensions independently

Subscription Plans and Billing

Plan Types

Stackoso offers various subscription plans with different features and usage limits. Current plans and pricing are available on our website.

Billing Terms

Payment: Subscription fees are charged in advance on a recurring basis
Auto-Renewal: Subscriptions automatically renew unless cancelled
Price Changes: We may modify pricing with 30 days advance notice
Taxes: You are responsible for applicable taxes and fees
Payment Methods: We accept major credit cards and other designated payment methods

Refund Policy

Free Trials: No charges during legitimate trial periods
Monthly Plans: No refunds for partial months
Annual Plans: Prorated refunds may be available within 30 days of initial purchase
Disputed Charges: Contact our billing support for resolution

Account Suspension

We may suspend or downgrade accounts for:

Non-payment of subscription fees
Violation of these Terms or our policies
Suspected fraudulent activity
Technical or security concerns

Intellectual Property Rights

Our Property

Stackoso and all related content, features, and functionality are owned by us and protected by intellectual property laws. This includes:

Platform software, code, and algorithms
User interface design and branding
Documentation, tutorials, and support materials
Trademarks, logos, and service marks

Your Content

You retain ownership of content you create and upload to Stackoso. However, you grant us a limited license to:

Store, process, and transmit your content through our Service
Publish your content to connected social media platforms as directed
Create backups and ensure service functionality
Provide customer support and troubleshooting assistance

User-Generated Content

By using our Service, you represent that:

You own or have proper licensing for all uploaded content
Your content does not infringe third-party rights
You have authorization to publish content on connected accounts
Your content complies with applicable laws and platform policies

DMCA Compliance

We respond to valid copyright infringement notices under the Digital Millennium Copyright Act (DMCA). To report infringement, contact our designated agent at: dmca@stackoso.com

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for:

Maintaining secure login credentials
Using trusted networks and devices
Reporting suspected security incidents
Following security best practices

Data Backup

While we maintain regular backups, you should independently backup important content and data. We are not liable for data loss due to:

User error or account deletion
Technical failures or service interruptions
Third-party platform changes or restrictions
Force majeure events or circumstances beyond our control

Service Availability and Modifications

Uptime and Performance

We strive to maintain high service availability but do not guarantee uninterrupted access. Service may be temporarily unavailable due to:

Scheduled maintenance and updates
Technical difficulties or system failures
Third-party platform outages or changes
Security incidents or investigations

Service Modifications

We reserve the right to:

Add, modify, or remove features and functionality
Update our platform interface and user experience
Adjust usage limits and subscription plan features
Discontinue services with reasonable advance notice

Third-Party Dependencies

Our Service relies on third-party platforms and services. We are not responsible for:

Changes to social media platform APIs or policies
Third-party service outages or limitations
External platform account restrictions or suspensions
Integration compatibility issues

Limitation of Liability

Disclaimer of Warranties

STACKOSO IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT AND QUIET ENJOYMENT
ACCURACY, RELIABILITY, OR COMPLETENESS OF SERVICE
UNINTERRUPTED OR ERROR-FREE OPERATION

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO:

The amount you paid for the Service in the 12 months preceding the claim
Direct damages only (no indirect, consequential, or punitive damages)
Claims brought within one year of the cause of action

Exclusions

We are not liable for:

Third-party platform actions, policies, or restrictions
Content published by you or on your behalf
Data loss or security breaches caused by your actions
Business interruption or lost profits
Actions of other users or external parties

Indemnification

You agree to indemnify and hold harmless Stackoso, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the Service or violation of these Terms
Content you upload, publish, or distribute through our platform
Your violation of third-party rights or applicable laws
Unauthorized use of your account or login credentials

Termination

Termination by You

You may terminate your account at any time by:

Cancelling your subscription through your account settings
Contacting our customer support team
Following the cancellation procedures outlined in our documentation

Termination by Us

We may terminate or suspend your account for:

Violation of these Terms or our policies
Non-payment of subscription fees
Suspected fraudulent or illegal activity
Extended periods of inactivity
Business or technical reasons

Effect of Termination

Upon termination:

Your access to the Service will be discontinued
Your data may be deleted according to our retention policies
Outstanding fees remain due and payable
Certain provisions of these Terms will survive termination

Dispute Resolution

Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

Dispute Process

Before filing any legal action, you agree to:

Contact our customer support team to attempt resolution
Participate in good faith negotiations for 30 days
Consider mediation or other alternative dispute resolution methods

Arbitration Agreement

Any disputes that cannot be resolved through negotiation shall be settled through binding arbitration in accordance with the rules of [Arbitration Organization] in [Your City, State/Country].

Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits or collective proceedings.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the complete agreement between you and Stackoso.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Amendment

We may update these Terms from time to time. Material changes will be communicated through:

Email notifications to registered users
Platform notifications upon login
Updates posted on our website

Assignment

You may not assign your rights or obligations under these Terms without our consent. We may assign our rights and obligations without restriction.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Contact Information

For questions about these Terms, please contact us:

Email: legal@stackoso.com
Address: 43143 Glore Ave, Los Angeles, CA
Phone: +1 (323) 972-6165

By using Stackoso, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.