Effective Date: 4/12/24
Last Updated: 8/30/25
Introduction
Welcome to Stackposts ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and related services (collectively, the "Service").
By using Stackposts, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, username, password, and profile information
- Contact Information: Phone number, billing address, and company information
- Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
- Profile Data: Profile pictures, bio information, and account preferences
Social Media Account Information
When you connect your social media accounts to Stackposts:
- Account Credentials: Access tokens and authentication information for connected platforms
- Social Media Content: Posts, images, videos, comments, and engagement data you choose to manage through our platform
- Audience Data: Follower counts, engagement metrics, and analytics from connected accounts
- Publishing History: Records of content scheduled, published, or managed through our Service
Usage and Technical Information
- Log Data: IP addresses, browser type, device information, operating system
- Usage Analytics: How you interact with our Service, features used, time spent on platform
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
- Performance Data: Service performance metrics and error reports
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide and maintain our social media management platform
- Enable social media account connections and integrations
- Schedule, publish, and manage your social media content
- Generate analytics and performance reports
- Provide customer support and respond to inquiries
Service Improvement
- Analyze usage patterns to improve our features and functionality
- Develop new tools and capabilities for social media management
- Conduct research and analytics to enhance user experience
- Optimize our platform's performance and reliability
Communication
- Send important service updates and notifications
- Provide customer support and technical assistance
- Share product updates, new features, and educational content
- Send marketing communications (with your consent)
Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and other policies
- Respond to legal requests and prevent illegal activities
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Social Media Platforms
- Share content and data with connected social media platforms as necessary to provide our services
- Transmit posts, images, and engagement data to your connected accounts
- Access analytics and performance data from social media platforms
Service Providers
- Third-party vendors who assist with payment processing, email delivery, and technical infrastructure
- Analytics providers who help us understand platform usage and improve our services
- Cloud storage and hosting providers who maintain our technical infrastructure
Legal Requirements
- When required by law, regulation, or court order
- To protect our rights, property, or safety, or that of our users
- In connection with legal proceedings or investigations
- To prevent fraud or other illegal activities
Business Transfers
- In connection with mergers, acquisitions, or sale of assets
- During due diligence processes (with appropriate confidentiality protections)
Data Security
We implement robust security measures to protect your information:
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Secure data centers with physical and digital protections
Access Controls
- Limited employee access to personal information on a need-to-know basis
- Multi-factor authentication for administrative accounts
- Regular access reviews and permission updates
- Employee training on data protection and privacy practices
Social Media Security
- Secure token storage for connected social media accounts
- Regular token refresh and validation processes
- Encrypted communication with social media platforms
- Secure deletion of revoked account connections
Your Rights and Choices
You have several rights regarding your personal information:
Access and Control
- Account Access: View and update your account information at any time
- Data Portability: Request a copy of your personal data in a structured format
- Data Correction: Update or correct inaccurate personal information
- Account Deletion: Delete your account and associated data (subject to legal retention requirements)
Communication Preferences
- Marketing Communications: Opt out of promotional emails and notifications
- Service Communications: Receive important service updates (cannot be disabled)
- Notification Settings: Customize alerts and platform notifications
Social Media Connections
- Disconnect Accounts: Remove social media account connections at any time
- Permission Management: Control which data we access from connected accounts
- Content Control: Manage what content is shared through our platform
Regional Rights
Depending on your location, you may have additional rights under local privacy laws:
- EU/UK Users: Rights under GDPR including data portability, erasure, and objection
- California Users: Rights under CCPA including information requests and deletion
- Other Jurisdictions: Rights as provided by applicable local laws
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for platform functionality and security
- Performance Cookies: Help us analyze platform usage and improve services
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertising and measure campaign effectiveness
Cookie Management
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account Data
- Active accounts: Data retained while account is active
- Deleted accounts: Most data deleted within 30 days (some data retained for legal compliance)
- Billing records: Retained for accounting and tax purposes as required by law
Usage Data
- Analytics and log data: Typically retained for 2 years
- Performance data: Retained for service improvement purposes
- Marketing data: Retained until you opt out or as required by law
International Data Transfers
Our services may involve international data transfers. We ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate protection levels
- Standard Contractual Clauses: Legal frameworks for secure international transfers
- Binding Corporate Rules: Internal policies governing data transfers within our organization
Children's Privacy
Stackposts is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover we have collected such information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through:
- Email notifications to your registered email address
- Platform notifications when you log in
- Posting updates on our website with revised effective dates
Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@stackoso.com
Address: 43143 Glore Ave, Los Angeles, CA
Phone: +1 (323) 972-6165
For EU/UK users, you may also contact our Data Protection Officer at: dpo@stackposts.com
This Privacy Policy is designed to comply with major privacy regulations including GDPR, CCPA, and other applicable laws. However, we recommend consulting with legal counsel to ensure full compliance with your specific circumstances and jurisdictions.
